Reference

How 33hh Handles Your Personal Information

Your account data stays with us — not passed around, not sold. This policy tells you exactly what we collect when you use 33hh, how we use it, and what rights you have over it.

Account data protectedPayment info handled securelyYour rights, clearly statedBangladesh-focused data handling
33hh How 33hh Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

Privacy Queries Send a written request to our support team if you want to know what data we hold on your account. We respond within a reasonable window.
Account Data Requests To request a copy of your personal data or ask us to delete it, contact support directly through your account dashboard.
Live Chat Support Our support team is reachable via live chat inside the platform. Use this for urgent account or payment data concerns tied to bKash, Nagad or Rocket.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Data Storage and Retention

Account data is stored on secured servers with access controls. We keep your information only as long as your account is active or as required for legal and dispute purposes.

Cookies and Session Tracking

We use cookies to keep you logged in and to understand how you move through the platform. You can manage cookie preferences in your browser settings, though some features depend on them.

Account Security Practices

Your account is protected with password hashing and session tokens. For any changes to your registered bKash, Nagad or Rocket number, we require identity verification before updating.

Requesting Changes to Your Data

If any information we hold is incorrect, contact support with your account ID. We'll review and correct it. Deletion requests are handled case by case within regulatory limits.

Privacy Questions You Might Have

We collect your name, contact details, and payment method — bKash, Nagad or Rocket. Device and session data is also logged automatically to maintain account security.

We share only what's necessary with payment processors like bKash, Nagad and Rocket to complete your transactions. We do not sell your personal information to third parties.

Log in and contact support through your account dashboard. State your request clearly and we'll compile what we hold on your account within a reasonable timeframe.

Yes. Submit a deletion request via support. Some data may be retained as required by applicable regulations, but we'll tell you what's kept and why.

Payment details are encrypted in transit and at rest. We store only what's needed for transaction records — your wallet PIN is never logged or stored by us.

When you close your account, most personal data is deleted or anonymised. Transaction records tied to bKash, Nagad or Rocket may be retained briefly for regulatory purposes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.